Reviews from Not happy (1)

  • Marina Review for The Pelican Marina

    Reviewed by: Not happy on Apr 12, 2017
    Draft: 0.0'

    Rating: 1

    Web site says 9-6. Store front says 9-6. Been there multiple times at 9 and sat for 30 minutes every time. Store is open at the employees convenience apparently. Not a good way to operate a business. The phone number just goes to voicemail.

    • WG Editor Comment:

      Marina response:
      Customer service is of the utmost importance to the owners and staff of our marina. We recently had a very serious family situation (hospice/death in the family) that required us to commute over two hours each way to the marina for a few weeks. This made it difficult to open our doors promptly at 9 am on a couple of occasions during that time frame. I wish I had the opportunity to explain this to the reviewer in person so that I could have addressed the issue directly in a professional and courteous manner.

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