I just completed a lower Zeus POD replacement on my Meridian 441 with Zimmerman Marine in Charleston. This was a complicated repair with two previous haul-outs further north with two other shops that could not find the problem. My discussion with the "initial" manager at this shop, however, did not go well at all and I wasted over a week before receiving a call from the "new" manager, Cory. Wow, what a difference! I suddenly received the respect of a "customer" and a genuine apology for the delays I endured. Corey articulated a perfect plan of what was to happen next with my repair. Unknown to him, their Admin Assistant, Justyna, with her communication skills and responsiveness to all my questions as well as my discussion with John, the mechanic, and his impressive depth of knowledge, were the only two reasons I didn't walk just a few days prior to their management change. This management change, having now witnessed both versions, was a fantastic improvement for this shop and a very necessary one. The quality of work I received was excellent! My repair ranged from dismantling my starboard lower gear case POD, understanding the problem, showing me exactly why I needed a replacement, investigating excessive blow-by and fixing it without soaking me with a large or unnecessary bill, to repairing my under lights! I'm so happy with this Zimmerman shop now! This is my second service in Charleston, and I will be scheduling my work to be done here as much as possible! Thank you, Cory, Justyna, and John and everyone else involved in my repair and turning this nightmare into a successful repair!